Terms and Conditions

The rules behind your Ultra Casino account are set by our Terms and Conditions, version 4.0. Where a translation and the English text disagree, the English text wins.

Operator and licence

Our games are offered by BP Group Ltd, a company incorporated in Malta, under licence MGA/B2C/203/2011 issued by the Malta Gaming Authority. Maltese law governs our agreement with you.

Who can register

Players must be at least 18, or older where local law sets a higher gambling age. It is your job to make sure that playing is lawful where you live. One account per player is the rule, and accounts linked by family, household, device or IP address are not permitted. Registration details must be accurate and kept current.

Identity checks

At any point we can ask you for documents that confirm your identity, your age, your address or your right to use a payment method. Payouts can wait until these checks are finished.

Deposits

Use only payment methods registered in your name. Business cards and business accounts are not accepted. Some methods carry third-party charges, and your bank may add its own fees. A deposit is wagered at least once before you can withdraw, and your balance earns no interest.

Withdrawals

Every payout is approved first. Where possible it goes back to the account you deposited from, and always to the registered account holder. Each method can have its own minimum and maximum per transaction. Withdrawals are capped at $5,000 per player a day and $25,000 a month.

Bonuses

Each promotion comes with its own conditions on top of our general bonus rules. Each player, household, computer and IP address gets a bonus a single time, unless a promotion allows more. No new bonus is issued while a withdrawal is pending, and abusing promotions can lead to the removal of the bonus and its winnings.

Inactive accounts

An account with no successful deposit and/or no bet for 12 months in a row counts as inactive, and a monthly inactivity fee can then apply until the balance reaches zero or you reactivate the account.

Bets

Check each bet before you confirm it. Once placed, a bet cannot be cancelled and is final.

Closing your account

Ask our support team at any time to close your account and pay out your remaining funds. Closure happens within 24 to 48 hours of your request and we confirm it to you.

Disputes

Raise any complaint with our support team first. If it stays unresolved after our internal procedure, eCOGRA offers free alternative dispute resolution, and you can also turn to the Malta Gaming Authority.